FAQ'S

General Question's

  • We sell products of all kinds (rolling papers, smoke accessories, apparel, etc.) and are always stocking new products. We ensure that you are getting the best quality items with options that are sustainable and clean.

  • Since all products sold do not explicitly contain nicotine/tobacco, rest assured that there will be no issues sending your products to you. 

  • All customers MUST be of legal age (21+) to purchase products on ryowholesale.com. We do not condone smoking or purchasing paraphernalia to anyone under age.

  • Free shipping on orders over $20
  • Have an affiliate code? Enter in at checkout and receive up to 20% off your order!
  • All wholesale/bulk orders will automatically save you even more your order purchase. Reach out to us or your local rep for more info!
  • Stay tuned for any monthly promotions or deals!
  • Yes and we recommend you do! It is always the best option to purchase in bulk to save in the long run. Please reach out to us through our email wholesale@ryowholesale.com for interest in business to business/wholesale purchasing.

  • Not at this time

  • Unfortunately, we do not offer customizations on the products themselves

  • Unfortunately, we do not send free samples of the products we offer. We do have the option on our website to purchase singles of rolling papers at a great price if you wish to try them out before committing to a larger pack

  • RYO wholesale is part of amazon associates, a program which lets us earn from qualifying purchases

  • If you’re SERIOUS and you have an established YouTube channel/Instagram account please email us your name, a link to your social media, and the products you’d like to review. We will look over and notify you when we receive all information and next steps. Like always, you may leave us a review directly on our website or on our amazon page! 

  • We are always looking for suggestions and customer interest in products. We’d like to hear from you if there is any product you wish to see on our website! We are willing to work with our customers to provide an excellent experience that curates to your specific needs. Please inquire at info@ryowholesale.com and we will work on the back end and assess whether we can accommodate. In very specific and niche circumstances, it is possible that we won’t be able to accommodate as well. Reach out anyways

  • Were working on offering wholesale directly through our website; if you’re interested, please email us at info@ryowholesale.com and we will let you know as soon as our wholesale program goes live

  • We are stationed in Inglewood, California! 

  • Possibly! Contact us with more details and we will get back to you.  

  • We are working on offering affiliate programs! If you are interested, shoot us a message and we will let you know when the program goes live!  

Order and Shipping Q's

  • Please be patient as the tracking information we send you can take up to 24 hours to be processed by the carrier.
  • Please give it some time if you JUST received your tracking number and check back again in the morning.
  •  Seldomly, at busy times, tracking can sometimes be delayed and also less accurate, but rest assured as the package is surely making its way over to you.

  • If your package appears to be stuck in transit or pending acceptance, please sign up for updates on your package by tracking via the USPS site and selecting "Text & Email Updates".
  • Begin by double-checking and using your order number and email address to check "HERE". If your order has shipped, a tracking number will be available there.

  • If the order has not been shipped yet, it's going to show as pending, and it will be shipped out very soon.

  • Make sure to email us immediately after you realize that you gave us the wrong shipping address so we can change it before your order ships. Please email support@Ryowholesale.com.

  • If the order has not left the warehouse, then we may be able to change the address. However, if we're unable to, then it will be up to you to recover the package. We will not issue any form of reimbursement for the incorrect address provided.

  • When the carrier returns an undeliverable package to us, we will attempt to contact you to ship out your order again. You will be responsible for paying a shipping fee ($4.20) in order to mail out your order again.

  • In the case you do not want the order again, a refund will be issued, deducting the original shipping cost (if applicable).

  • Yes. All products are sent in opaque packaging for the privacy of the customer. 

  • We do not offer international shipping currently. This is subject to change. If you are international and are serious about a purchase, please do reach out and we will assess based on your location. Free shipping promotion when you spend $20 does not apply in this circumstance.
  • Unfortunately Hawaiian Orders do not qualify for free shipping, the $4.20 surcharge will remain for Hawaiian orders.
  • If you have any questions about our shipping policy or would like to inquire about expedited shipping options, please don't hesitate to contact our customer service team.

  • A tracking number will be provided to you through email when payment is confirmed. Most information should be provided to you for easy tracking/updates. For more information about your package, go directly to the carrier’s website (USPS, FedEx, UPS) to see additional information. 

Product Information

  • This comes down to personal preference, but there are two main differences (types & sizes)
  • Types:
    • Classic
    • Organic
    • Black
  • Sizes:
    • Single Sizes (cone size/tip size) 70/24, 70/30, and 70/45.
    • 1 1/4
    • 98 Special
    • King Size
    • Lean
    • Peacemaker
  • Based on popularity the RAW 1 1/4 pre-rolled cones take the throne. The length of RAW 1 1/4 pre-rolled cones is 83mm, which will fit about 0.75g of legal herbs.

  • The main difference is that RAW black papers/cones are double pressed to be thinner than the regular classic and organic papers/cones. 

  • Yes!. 

  • Rest assured, there is little to no possibility that any item sent by ryowholesale is counterfeit. We work directly with all of our manufacturers to receive all of the highest quality items in their original packaging.
  • Each item is thoroughly inspected upon return in an instance that a counterfeit item gets sent back to us through a return process. Please reach out to us in the unlikely occurrence that you believe this has happened. Satisfaction guaranteed! 

  • For all products that do require a clean or maintenance, please hand wash with soap and water and leave to air dry. Products such as mugs or anything with a logo on it, washing in the dishwasher will remove the logos. For pipes or anything that has a small opening, we recommend using pipe cleaners (which are available for purchase on our website) and are used specifically to reach smaller spaces. 

  • Not only are all of our products safe for use, but we offer clean and sustainable options.

  • Any warranty claims can be directed to the manufacturer, if there is anything wrong with your purchase down the line, we will do our best to help get you in contact with the right party!

Payment and Billing

  • Most forms of payments through shopify including PayPal, Amazon Pay, Apple Pay, Google Pay, and most credit cards (Visa, Mastercard, American Express, Discover) will be accepted.
  • Yes, paying through Shopify is considered secure as it is certified Level 1 PCI DSS compliant, meaning they adhere to the highest standard for protecting credit card information, and use encryption to safeguard customer data during transactions; making your payment through Shopify a safe option.

  • There could be several reasons why your card has declined. Having an expired card, insufficient funds, credit limit, incorrect card info, missed payments, daily transaction limit, suspicious activity, card hold, or invalid merchant could be reasons for the declined payment.

  •  If you are still experiencing issues after checking the above reasons for your card declining, please reach out directly to your bank to get further assistance.

Coupon Policy

  • Coupon codes must be redeemed at the time of purchase
  • Yes we do! If you find a current, lower price on an identical, in-stock item from a competitor we will price match. You must submit proof of the product, website, and current price at info@ryowholesale.com
  • Volume or wholesale pricing, closeouts/clearance, or gift with purchase do not qualify for price matching.
  • Price matches will not be applied with any additional discounts.
  • No, discount codes cannot be combined. Only one discount per order. The system will automatically apply the best discount for your order.
Unable to find satisfactory answers ? Contact Support