Returns
- Eligibility: Returns are accepted within 30 days of receiving your order. Items must be unused, in their original condition, and include all original packaging and tags.
- Non-Returnable Items: Certain items, such as sale items are not eligible for return.
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Return Process:
- Contact us at info@ryowholesale.com to initiate a return.
- Provide your order number and details about the item(s) you wish to return.
- Once approved, we will provide you with return instructions and a return shipping label (if applicable).
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Return Shipping Costs:
- Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item).
Refunds
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Refund Process:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 days, and the credit will automatically be applied to your original payment method.
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Partial Refunds:
- Partial refunds may be granted for items that show signs of use or missing parts not due to our error.
Exchanges
- If you need to exchange an item, follow the same return process and specify the item you would like as a replacement.
- Exchanges are subject to stock availability.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 5 days of receiving your order.
- Provide photos of the item and packaging to help us resolve the issue quickly.
Cancellations
- Orders can be canceled before shipment. Contact us as soon as possible if you wish to cancel your order.